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People Management

Preparing for the unpredictable

People management is one of my favourite areas, and an area I've academically studied, but also possibly one of the absolute hardest! 

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  • What do you do if two members of staff can't work together?​

  • How do different communication styles impact communication?

  • How do you retain staff when operating capital is low?

  • How do you empower your senior staff to take on more responsibilities?

  • What does a good organisation structure look like? Flat or hierarchical? Line management within project or discipline?

  • How do you make 1-1s effective? What should be the cadence?

  • How do you support staff with giving and receiving feedback?

  • How do you practice good meeting hygiene?

  • What are the risks of not having a stringent probation process? 

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With a small studio or a founding team, you're unlikely to encounter many of these issues off the bat but they will become more of an issue as you grow, with particular pain points at the 10, 30, 50 and 100 staff marks.  How do you deal with these issues and help your staff manage and adapt to change?​

Services

  • Organisational charts and staff structure

    • Working with your organisation and employees to assess your structures and create something individual that works for your organisation

  • 1-1 training and documentation
    • Working with your line managers on how to best support their reports through servant leadership​

  • Management training

    • How can we expect line managers to excel if we don't train them? Leadership is a - teachable - skill 

  • Conflict resolution

    • I have proven results of mediating and managing employee disputes

  • Communication style and feedback management session

    • Sessions to help teams in conflict - or preferably before they get there!​ - better understand each other and give and receive feedback in a valuable, productive manner

  • Probation process

    • Working with your SLT to set the best strategy on hiring and probation to reduce costly mistakes and hold your employees accountable

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